How to check potential issues if an Epson Thermal Printer is not working

This article will show you the basics of an Epson TM88 Thermal Printer, including where the cables should connect to and some checks to make if the printer is not working correctly.

Epson TM88 Thermal Printer

This will be the model of printer that will be connected directly to your till and may also be a Bar Dispense Drinks printer and sometimes used in the Kitchen. If this is not the correct printer please see article XXXXXXXX  for a Kitchen Impact Printer Epson U220

Epson TM88 Thermal Printer

Connections on the back of the printer, if it is connected to your till

On the rear of the printer you will have 2 connections

1.  Connection 1 is the power supply cable, if you have no power to the printer if you can check this is firmly connected.

2.  Connection 2 is the cable that will connect to the till If you can make sure this cable is firmly connected. (please see article How to check potential issues if an Epson Kitchen Printer is not working for where it should connect to the till).

Connections on the back of the printer, if it is connected to your till

Connections on the back of the printer, if it is a Drinks or Kitchen Printer

If you printer is located in the Kitchen or is used as a Drinks Dispense printer it will have the connection below.

This Network cable highlighted, will go from the printer, to a Network socket. If the printer is not printing out order tickets or receipts, please check this cable is firmly attached to both the socket on the printer and to the port on the wall where it plugs into.

You can try taking it out from both sockets and re-seating it back in, so as to make sure it is correctly attached.

Connections on the back of the printer, if it is a Drinks or Kitchen Printer

Error lights on Printer

Check that there are no lights showing on either the Paper Out or Error lights. If there are please check the paper is correctly inserted into the printer.

Also if you can check that when pressing the Feed Button, Paper feeds out of the printer.

If after trying all of these points the issue has not been resolved please contact the XN Support Help Desk by logging a ticket through our Help System. https://support.xnhotelsystems.com

Error lights on Printer

Model of the Printer

If you are asked by XN Hotel Systems to identify the model of the printer, you will find it on the right hand side of the printer, it will be EPSON TM-T88 and then either II, III, IV, V

Model of the Printer
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