When working with Protel Air and a Best Western Two-way Interface is activated, it is possible that certain errors occur.
Please find below an alphabetical List of the most common errors, and how to respond to them.
BWI: Reservation created despite of no physical availability (leistacc 74837, CRS confno 236229006- 01), rt=DD WR3 (katnr 24),rc=RACK (ptgnr 12), continuing..
Explanation: A reservation could not be booked properly, because a room type was available for this time period, but not in a single room.
Procedure: Clear a room for the entire length of a reservation period. Check to see that the reservation has arrived in protel (Ctrl+0 opens the CRS number search). Should this not be the case, resynchronize the reservation by means of the add-on module.rs.