When working with Protel Air and a Best Western Two-way Interface is activated, it is possible that certain errors occur.
Please find below an alphabetical List of the most common errors, and how to respond to them.
RATE CODE TH HAS AN INACTIVE DATE OF29-SEP-14 AT CRS. CONTACT HELP DESK OR TRANSLATE TO HP FOR PROPERTY ##### TRANSACTION ID 512577163OTA_HotelRateAmountNotifRQ
Explanation: The YZ rate code is inactive in the Member Web.
Procedure: The TH rate code must also be deactivated in protel (set to local). In the Cloud Center, the mapping for the TH will also need to be removed and the rate codes will need to be mapped for the HP rate codes as well as for all other local rate codes.