How do I respond to BWI Protel Air Error message: Failed to export reservation?

When working with Protel Air and a Best Western Two-way Interface is activated, it is possible that certain errors occur.

Please find below an alphabetical List of the most common errors, and how to respond to them.

Failed to export reservation 408935 (external ID 93003) after 5 failed attempts

Failed to export reservation 408935 (external ID 93003) after 5 failed attempts

Status: FAIL

Explanation: A change made to a reservation could not be transmitted.

Procedure: You can use the "external ID 93003" to access the reservation in the reservation list under the "Res.-NR." tab

Set a trace to a department written with CAPITAL letters for this reservation. In doing so, the entire reservation with all its changes will once again be sent to Best Western.

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